Return and Refund Policy

1. Business Customers (B2B) – EU & US

For business customers, all sales are final unless the product is defective or covered under our warranty policy.

• Returns and refunds are not accepted unless agreed upon in writing before purchase.

• Customers must inspect the goods upon delivery and report any defects within 14 days of receipt.

• If a defective product is reported within the 5-year warranty period, we may provide:

  • Replacement parts

  • Full product replacement

  • Reasonable compensation for local repair costs (case-by-case)

• FutureRise is not responsible for indirect or consequential damages, including business losses, delays, or installation costs.

2. Consumers (B2C) – EU Regulations

If you purchase as a consumer in the EU, you have return rights under the EU Consumer Rights Directive (2011/83/EU).

Right of Withdrawal (Cooling-Off Period)

• Consumers have 14 days from the date of delivery to cancel the purchase without providing a reason.

• To return a product:

  • It must be unused and in its original packaging.

  • The customer is responsible for return shipping costs.

• Refunds will be processed within 14 days of receiving the returned product.

Exceptions to the Right of Withdrawal

• Custom-made or built-to-order products cannot be returned (EU Directive Article 16(c)).

• If the product is used, installed, or not in its original condition, we may reject the return or offer a partial refund.

Defective or Damaged Products

• If a product is defective, customers must report the issue within 14 days of receipt.

• If a defect is reported within the 5-year warranty period, we may provide:

  • Replacement parts

  • Full product replacement

  • Reasonable compensation for local repair costs (case-by-case)

3. Consumers (B2C) – US Regulations

For consumers in the United States, return policies vary by state. However, FutureRise follows these general principles:

Return Period

• Returns are accepted within 14 days of delivery if the product is unused and in original condition.

• Customers are responsible for return shipping costs, unless the product is defective.

Defective or Damaged Products

• If a product is defective, customers must report the issue within 14 days of receipt.

• If a defect is reported within the 5-year warranty period, we may provide:

  • Replacement parts

  • Full product replacement

  • Reasonable compensation for local repair costs (case-by-case)

Exclusions

• Custom-made or special-order products may not be eligible for return unless defective.

4. How to Initiate a Return

To initiate a return, contact us at:

• Email: info@futurerisepro.com

You will receive detailed instructions on returning your product.

Final Notes

• All refunds are processed using the original payment method.

• Refund processing time depends on banking institutions and payment processors.

• FutureRise reserves the right to decline a return if it does not meet our policy conditions.